Dear Guests,

More than ever, we are committed to offering you rare and memorable moments in our Maison. More than ever, our Ambassadeurs are striving to implement new procedures, new rituals, to brighten up your stay while respecting the strictest sanitary and safety measures. More than ever, Cheval Blanc St-Barth Isle de France invites you to discover a new Art of Emotion, to indulge in pure bliss with your loved ones.   

Our Ambassadeurs are looking forward to welcoming you again, with generosity, humility and sincerity. You will find below the list of protection measures implemented for you.

We have been constantly updating our booking & cancellation policies since the outbreak of the pandemic, to offer you as much flexibility as possible. We kindly invite you to contact the Maison’s Reservation Department to enquire about the latest applicable terms and conditions: +590 590 27 56 66; info.stbarth@chevalblanc.com.

Once again, we would like to thank you for your continued trust, support and loyalty, and we remain at your entire disposal should you have any further questions.

Olivier Lefebvre,

CEO Cheval Blanc

Protection charter for our Guests and Ambassadeurs

In the context of easing of restrictions following the Covid-19 pandemic

The well-being and health of our Guests and Ambassadeurs is at the heart of the initiatives put in place by Cheval Blanc St-Barth Isle de France to guarantee their safety without compromising the quality of their experience with us, at all times.

The adopted measures are in alignment with hygiene and safety policies already in place at our Maison, and will be discretely implemented by our teams, to ensure peace of mind for our Guests during their stay.

Thus, the protocols, perfectly in-sink with the measures decreed by the government, have been integrated with our procedures to guarantee everyone’s well-being, and to offer those who so wish, a reduced number of points of contact.

Some of the most notable measures include:

• Training of all teams on precautionary measures and new protocols
• Respect of physical social distancing
• Wearing of masks by all Ambassadeurs
• Widespread provision and availability of hand sanitiser and disinfectant wipes
• Strict protocol of disinfecting living spaces
• Increased frequency of cleaning and disinfecting of all public spaces using certified products and equipment
• Significant reduction of physical contact points by the introduction of alternative solutions such as: oral communication, use of digital displays and media, etc.
• Personalisation of procedures, adaptable to individual requirements

It goes without saying that our teams remain entirely open to any specific needs of our Guests, adapting accordingly within the limits of safety measures.

Health pass and documentation required to access Cheval Blanc St-Barth Isle de France

For your safety and that of our other guests, and in response to the new regulations concerning the hosting of people in public venues, please note the presentation of a Sanitary Pass in the form of a QR Code (paper or digital version) has become a prerequisite for access to the restaurant areas of Cheval Blanc as well as certain ancillary services (swimming pool, fitness room). Kindly note that minors under 12 years and 2 months old are not concerned by this regulation.

You may obtain the required QR Code thanks to one of the following documents:

For individuals aged 12 years and 2 months old to 18 years old included:

o    For Pfizer, Moderna, AstraZeneca vaccines:

-       7 days after the 2nd injection, or

-       7 days after the injection for people with a history of Covid

o    For Johnson & Johnson and Janssen vaccines: 28 days after injection

For individuals aged 18 years ans 1 month or more, an additional dose will be required:

o    For Pfizer, Moderna, AstraZeneca vaccines:

-       immediately after the additional dose when this is given between at the latest 7 months after the injection of the last required dose (3rd injection for people without a history of Covid, 2nd or 1st injection for people with a history of Covid), or

-       7 days after the additional dose when received after the 7 month period

o    For Johnson & Johnson and Janssen vaccines:

-       immediately after the additional dose when the additional dose is given between 1 and 2 months after the initial dose injection, or

-       7 days after the additional dose when the additional dose is received after 2 months

• A negative RT-PCR or antigenic test less than 24 hours old, to be repeated every 24 hours depending on the length of your stay.

• A certificate of recovery from Covid-19, positive RT-PCR or antigenic test dating back at least 15 days and less than 6 months.

Specific information for guests living abroad

For our guests residing in a member state of the European Union or in the following countries (Albania, Andorra, Faroe Islands, Iceland, Israel, Liechtenstein, Northern Macedonia, Morocco, Monaco, Norway, Panama, United Kingdom, San Marino, Switzerland, Turkey, Ukraine, Vatican), the Covid-19 vaccination certificate automatically shows a QR-Code in European format, readable in France.

For guests residing in a country other than those mentioned above, and who do not have a certificate with a QR-Code in European format, you can have your vaccination certificate converted by going to a local pharmacy, and thus obtain a QR-Code recognised in France. Our Concierge will be happy to help you with this process on arrival. Please note that this procedure is only possible for vaccines recognised by the European Medicines Agency, and does not concern the Covid-19 reinstatement certificates.

During your stay

For your safety, please present the QR code proving your vaccination or immunity upon your arrival. According to french regulations, you will be requested to wear a mask throughout the Maison for yourself and for all your children starting at age six, except when you are dining or drinking, when you are practicing a sport or in the hammam/sauna.

From now on, our restaurants and bars will only be able to welcome you within the limits of the available seats according to the new regulations in force.

Without a valid Sanitary Pass, we will unfortunately not be able to welcome you in all venues where wearing a mask is not possible, namely: restaurants, bars, the swimming pool, the gym and the beach.

If your Sanitary Pass is obtained by a PCR or antigenic test, you will have to make sure that it is renewed every 24 hours. In this regard, our Alchimistes will gladly setup an appointment with a nurse to renew your test in the comfort of your room. This service will allow you in a few minutes to obtain a renewal of your Sanitary Pass with a new QR code valid for 24 hours.

Travel requirements to St-Barthélemy:

Travels between Saint-Barthélemy and foreign countries are allowed under certain conditions and depending on the health situation of these countries and the vaccination of travelers:

• “Green” countries: no active virus circulation, no variants of concern identified.
• “Orange” countries: active circulation of the virus in controlled proportions, without spread of variants of concern.
• “Red” countries: active circulation of the virus, presence of variants of concern.
• “Scarlet red” countries: very active circulation of the virus and discovery of a variant that may pose a risk of increased transmissibility or immune escape.

The list of countries in each category is accessible from the following link, we invite you to check in which category your country of departure is: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Certificate-of-international-travel.

We advise you to contact your travel agency and/or your airline company to be informed of the current travel requirements according to your country of departure.

Cheval Blanc St-Barth Isle de France may not be held accountable in the event of denied boarding for non-compliance with the travel requirements.

Important notice:

The approved vaccines are those recognized by the European Medicines Agency (EMA): Pfizer, Moderna, AstraZeneca and Johnson & Johnson. The proof of vaccination is valid only if the vaccination scheme is respected.

Travel requirements from St-Barthélemy:

• For any other destinations, we highly recommend you to check local entry requirements as a PCR or antigen test upon departure might be required.
• Transiting through St-Marteen: we recommend any guests transiting through St-Marteen to check on the travel requirements on this website.
• Transiting through San Juan: we recommend any guests transiting through San Juan to check on the travel requirements on this website.
• For any other destination, we recommend that you contact the local authorities, as a PCR or antigene test may be requested.

Kindly note that the above information are subject to change. We advise you to contact your airline company or the relevant authorities before your departure.

Covid-19 Cancellation Policy:

As far as, considering the current sanitary situation (Covid-19), the French Government would enact, after your reservation:

• a French regulation imposing a total confinement during the period of the reserved stay (prohibition of any movement of person out of his place of residence except cases restrictively and limitatively enumerated in conditions similar to those of the decree n°2020-1310 of October 29th, 2020),

or

• French regulations prohibiting you from entering French territory (prohibition of movement and entry of persons on French territory from the country in which you reside on the date you originally planned to leave).

We accept to extend, upon justified request from you, from the below cancellation policy, which prevail over the cancellation conditions provided in the Terms & Conditions available on our website (here):

• The deposit paid on the day of cancellation will be retained by the hotel and you will be receive a credit note for the same amount.
• This credit note will be usable for a stay before the end of the 2022 season. The total or partial amount not used by this date will be non-refundable and automatically retained by the Hotel.
• This credit note can only be used at Cheval Blanc St-Barth Isle de France for overnight accommodation and not for any other use such as restaurants, bars, spas, etc.
• Reservations are subject to availability at the time of the request and we advise you to book your reservation in advance.
• Please note that rates and minimum length of stay may vary depending on the period. Therefore, depending on the amount of your reservation request and the guarantee and prepayment pricing policies applicable to the stay you are booking, the credit note you have will need to be completed.
• Please also note that the new reserved stay will be subject to the reservation policy (and in particular the cancellation policy) applicable to the reserved stay. The reservation policy and more particularly the cancellation conditions will be communicated to you when you book this new stay.